Terms of Service

Last updated: January 2026. These Terms of Service ("Terms") form a binding agreement between you ("Customer") and PrimeLine Appliance Services ("we," "us," "our"). By scheduling a service call, requesting a quote, using this website, or accepting any work performed by our technicians, you agree to these Terms in full. Please read them carefully; if you do not agree, do not schedule service or use the site.

Scope of services

PrimeLine Appliance Services provides residential and light-commercial appliance diagnosis, repair, installation, and routine maintenance for refrigerators, freezers, ovens, ranges, cooktops, dishwashers, washers, dryers, microwaves, ice makers, garbage disposals, range hoods, wine coolers, and similar household appliances. We service all major brands, including Whirlpool, GE, LG, Samsung, KitchenAid, Maytag, Bosch, Frigidaire, Sub-Zero, Wolf, Viking, Thermador, and Miele. Service availability, parts pricing, and turnaround times can vary by region, brand, and model year.

Estimates, diagnostic fees & pricing

Every estimate is provided in writing before any billable work begins. Our standard diagnostic visit carries a flat fee that is fully waived when you approve a same-visit repair. Quoted prices reflect parts availability and manufacturer pricing at the time of quote and may be revised in writing if a part becomes back-ordered, discontinued, or subject to a manufacturer price change. We never start work without your signed or recorded approval, and we will not exceed the approved amount without re-quoting.

Workmanship warranty

Labor performed by PrimeLine Appliance Services is backed by our 90-Day Workmanship Guarantee. If the same failure recurs within the warranty window on the same component we repaired, we will return at no additional labor or trip cost. Replacement parts we install carry the manufacturer's parts warranty (typically 90 days to 12 months) in addition to our workmanship coverage. The warranty does not cover unrelated failures, damage caused by misuse or power events, customer-supplied parts, or appliances that have been subsequently serviced by a third party.

Customer responsibilities

You agree to provide safe, lawful access to the appliance, including a clear path, working electrical/gas/water shut-offs as applicable, and a responsible adult on-site for the duration of the visit. You also agree to disclose any prior repair attempts, leaks, error codes, or known hazards (asbestos, mold, pests) before the technician begins work. We reserve the right to refuse or pause service if conditions are unsafe.

Cancellations & rescheduling

We ask for at least two hours' notice for cancellations to avoid a trip fee. Reschedules requested before the technician is en route are always free. Same-day reschedules are accommodated when our route allows. No-show appointments and locked-out visits may be billed at the standard trip fee.

Limitation of liability

To the maximum extent permitted by law, the total liability of PrimeLine Appliance Services arising from any service visit is limited to the amount you paid for that specific visit. We are fully licensed and insured for accidental property damage caused by our technicians during a service call. We are not responsible for pre-existing damage, spoiled food due to refrigeration failure, consequential or incidental damages, or losses arising from manufacturer defects in the underlying appliance.

Payment terms

Payment is due in full upon completion of the repair. We accept all major credit cards, debit cards, ACH bank transfers, Apple Pay, Google Pay, and cash. Invoices not paid within 30 days may accrue a late fee of 1.5% per month or the maximum allowed by law, whichever is lower. Financing options are available on qualifying repairs over $500 — ask your technician or dispatcher for current terms.

Parts, returns & special orders

Standard parts removed during a repair become the property of PrimeLine Appliance Services for proper disposal unless you request to keep them at the time of service. Special-order parts and non-stock components are non-refundable once ordered. If a special-order part proves defective on arrival, we will exchange it under the manufacturer's warranty at no additional labor cost within 30 days of installation.

Dispute resolution

We want every customer to be satisfied. If you have a concern, call our dispatcher first — most issues are resolved within one follow-up visit. For unresolved disputes, you agree to attempt informal resolution for at least 30 days before initiating arbitration or litigation. These Terms are governed by the laws of the state in which the service was performed, without regard to conflict-of-law rules.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the current version. Material changes will be communicated through our website prior to taking effect. Continued use of our services after a change constitutes acceptance of the revised Terms.

Contact

Questions about these Terms? Call us at (626) 618-8360 or email our office. We respond to written inquiries within two business days.